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Customer Experience Management (CEM)
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Startup Wants to Help ISPs Turn Smart Home Customer Care Into a Profit Center

Fresh off a $9 million funding round, Sweepr aims to help its ISP partners offer customer care as a service to makers of smart home devices and appliances.

Broadband World Forum: What's Beyond the Fiber?

I've been in Amsterdam this week at the annual Broadband World Forum event – here's what sunk into my grey matter.

Ciena Agrees to Buy Centina, Keeps Kicking OSS

Ciena's latest acquisition is another piece of a larger back office puzzle for carriers, but the vendor said it's not aiming to become the new OSS stack.

ETSI Tackles AI Security

New specification group at ETSI is 'exceptionally important,' says industry analyst.

Deconstructing the Telco Cloud

The term 'telco cloud' is used often, but it can mean different things to different people.

Guavus Takes Jio's Big Data Challenge

Jio's competitive market, fast growth and expanding customer base present some interesting machine learning and analytics challenges for Guavus, its newly announced analytics partner.

T-Mobile Resolves Video Throttling Issue Amid Another PR Dustup

T-Mobile acknowledged that it recently resolved an issue affecting its video-throttling practice, a situation that arises amid a renewed debate around wireless operators' network-management efforts.

Podcast: Where Does OTT TV Go Now?

It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it.

How Airtel Sri Lanka Revamped Its BSS

For any operator, revamping an entire business support system (BSS) architecture in just six months and cutting IT opex by 80% as a result is a notable achievement.

Podcast: The Fast-Moving World of SD-WAN

Light Reading's Kelsey Ziser discusses the world of SD-WAN, why there are so many vendors and whether enterprise 'white glove' services are handled by butlers.

ONAP 'Dublin' Lightens Network Orchestration

The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation.

Podcast: Parsing Data & Sharing Poles in Smart Cities

US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels.

Cybereason details operation soft cell: A telco security disaster

Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government.

5G Could Usher in New Era of Mobile Cloud

Telecom operators need to take control of the customer experience to really benefit from 5G.

CenturyLink's No Sweat Approach to AI

US operator is moving toward a more proactive and predictive operational model as it uses AI tools to extract greater value from its data, but there are hurdles to overcome.

Sprint Goes Loco for 'Low Code'

Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster.

Nibbles From Nice: Don't Mention the 'T' Word

DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera.

5G Potential Is All in the Timing

The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict.

Leading Lights 2019 Finalists: Outstanding Digital Enablement Vendor

LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category.

Eurobites: Telenor Buys DNA for Finnish Foray

Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention.

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