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Revenue Management: Enabling the Digital Service Provider Evolution – CSP Survey Analysis
Date / Time: Wednesday, November 8, 2017, 9:00am London, 11:00am Cape Town, 5:00pm Singapore
Overview:
 
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Speakers
James Crawshaw, Senior Analyst – OSS/BSS Transformation, Heavy Reading

Gordon Rawling, VP Marketing - Huawei Software

The ability to monetize new services quickly and reliably has always been the focus for Revenue Management teams within Communication Service Providers. However, the digital transformation of their businesses is now challenging existing capabilities and driving a whole new set of expectations for revenue management.

As an industry we need to get below the headlines of transformation and understand the real capabilities of today, the implications it has for the business and where we need to focus to prepare the business for success.

On behalf of Huawei, Heavy Reading has conducted a survey of CSPs globally regarding revenue management. This ‘state of the nation’ survey will highlight where CSPs are really focusing their efforts, what capabilities they believe are important and where the greatest benefits can be achieved from revenue management modernization. We will present the key results of the survey along with Heavy Reading’s analysis and key takeaways.

 

James Crawshaw, Senior Analyst – OSS/BSS Transformation, Heavy Reading
James leads Heavy Reading's OSS/BSS research service. He examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS, OSS, SDP, policy management, revenue assurance, service assurance, analytics and business intelligence. He is particularly interested in the impact of SDN and NFV on operator's IT systems.

Prior to joining Heavy Reading, James worked for more than 15 years as an analyst covering technology and telecom companies for various investment banks and industry research firms. He previously worked as a management consultant in industry.

James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.

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Gordon Rawling, VP Marketing - Huawei Software
Gordon leads marketing campaigns and strategy for the Carrier Software Business Unit within Huawei. He brings over 17 years’ experience within the telecommunications software Industry, working in leadership roles in Amdocs, Oracle Communications and now Huawei.

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Mike Sapien, Principal Analyst, Enterprise, Ovum
Mike Sapien is responsible for Ovum's US enterprise practice. Based in southern California, he is focused on North American and global enterprise telecom markets and related trends, including WAN; managed services including security and advanced voice; video and data services aimed at global MNC, large enterprise customers. His focus areas include data center services, emerging cloud and hosted services, enterprise mobility services and related product development, market launches and channel programs. His recent work includes research into SIP trunking, UC, Cloud-Network integration, Hybrid WAN, SDN/NFV impact, data analytics, data center services, telco healthcare solutions and managed security. Mike has more than 30 years of experience in the telecoms and Internet services industry, including executive positions at large carriers, CLEC and a data center provider. Before joining Ovum, he was a consultant advising carriers, vendors and enterprise customers on business development, marketing and go-to-market strategies.

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