Swisscom Shares Operator Insight on Enhanced In-Home Wi-Fi Experience
Date / Time: Tuesday, October 17, 2017, 9:00 a.m. New York/ 2:00 p.m. LondonOverview:
As the number of devices and services connected to the home network increase, service providers need to be able to intelligently manage the home network and provide the superior quality of experience that end users expect.
This role puts enormous pressure on operations and costs as the home network becomes more complex, making it harder for service providers to get a clear view of the network state, devices or changes since initial deployment. Calls to carrier contact centers results in more truck rolls and longer hold times while agents try to diagnose and resolve home issue on the fly. In 40% of cases, the reason behind a poor customer experience lies in the home network (from the residential gateway). Since WiFi is the most popular technology for home Internet services, close to three quarters of home issues are WiFi related.
Join Andreas Arnold, technical cluster lead at Swisscom, and Sandra O'Boyle, senior analyst at Heavy Reading, as they share an operator insight into an entirely new model of customer support with proactive recommendations to improve the in-home network experience – and discover dramatic efficiencies. This webinar will take a closer look at how service providers can take control of the residential WiFi experience and its related soaring costs.
Webinar Archive Registration
To register for this webinar, please complete the form below. Take care to provide all required information (indicated in red). Press Register to complete your registration. If you have already registered for our site or for one of our webinars, you may login to register without re-entering your information.
From The Founder
Upcoming Live Events
September 12, 2018, Los Angeles, CA
September 24-26, 2018, Westin Westminster, Denver
September 26, 2018, Denver, Colorado
October 9, 2018, The Westin Times Square, New York
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 6, 2018, London, United Kingdom
November 7-8, 2018, London, United Kingdom
November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
All Upcoming Live Events
December 4-6, 2018, Lisbon, Portugal
SlideshowsSlideshow: Light Reading's Big Communications Event Rocks Austin!
Adtran Will Be a 5G Winner, Says Analyst Iain Morris, News Editor, 7/19/2018
Telecom Jargonosaurus Part 1: Repeat Offenders Iain Morris, News Editor, 7/13/2018
Get Off My Wireline Lawn! Carol Wilson, Editor-at-large, 7/17/2018
Trump Trashes EU's $5B Google Fine Dan Jones, Mobile Editor, 7/19/2018
Eurobites: EU Socks Google With $5B Monster-Fine for Android Control-Freakery Paul Rainford, Assistant Editor, Europe, 7/18/2018
Animals with Phones
Live Digital Audio
Like Us on Facebook
Partner Perspectives - content from our sponsors
Huawei: Master Ecosystem-Builder in IoT
By Ken Wieland for Huawei Technologies
Reliable Network Consolidation With Atrinet's NetACE
By Yuri Denisov, Atrinet
Vodafone Spain Achieves Largest DOCSIS 3.1 Network Transformation in Europe
By David Lee for Huawei
All Partner Perspectives
Embracing the Intelligent Era With the Intent-Driven Network
By Kevin Hu, for Huawei