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Key developments related to customer experience management (CEM) support systems and deployments.
By Jeff Baumgartner, Senior Editor, Light Reading, 10/21/2019
Fresh off a $9 million funding round, Sweepr aims to help its ISP partners offer customer care as a service to makers of smart home devices and appliances.
By Ray Le Maistre, Editor-in-Chief, 10/17/2019
I've been in Amsterdam this week at the annual Broadband World Forum event – here's what sunk into my grey matter.
By Phil Harvey, US Bureau Chief, 10/3/2019
Ciena's latest acquisition is another piece of a larger back office puzzle for carriers, but the vendor said it's not aiming to become the new OSS stack.
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By Ray Le Maistre, Editor-in-Chief, 10/2/2019
New specification group at ETSI is 'exceptionally important,' says industry analyst.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 9/4/2019
The term 'telco cloud' is used often, but it can mean different things to different people.
By Phil Harvey, US Bureau Chief, 8/22/2019
Jio's competitive market, fast growth and expanding customer base present some interesting machine learning and analytics challenges for Guavus, its newly announced analytics partner.
By Mike Dano, Editorial Director, 5G & Mobile Strategies, 8/21/2019
T-Mobile acknowledged that it recently resolved an issue affecting its video-throttling practice, a situation that arises amid a renewed debate around wireless operators' network-management efforts.
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By Phil Harvey, US Bureau Chief, 8/16/2019
It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/7/2019
For any operator, revamping an entire business support system (BSS) architecture in just six months and cutting IT opex by 80% as a result is a notable achievement.
By Phil Harvey, US Bureau Chief, 7/30/2019
Light Reading's Kelsey Ziser discusses the world of SD-WAN, why there are so many vendors and whether enterprise 'white glove' services are handled by butlers.
By Mitch Wagner, Executive Editor, Light Reading, 7/9/2019
The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation.
By Phil Harvey, US Bureau Chief, 7/9/2019
US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels.
By Phil Harvey, US Bureau Chief, 6/25/2019
Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government.
Newsfeed - industry press releases, curated by our editors
Security Now
Problems With EU Payment Security Persist
Oliver Schonschek, Security Now News Analyst, 11/14/2019
Proposed new security procedures within the EU have troubled some payment service ...
Keeping It Real Can Pay Off for Old-School Attacks
Larry Loeb, Author, 11/14/2019
Even a previously known attack can fool the security team if it is well crafted.
Broadband World News
TIP Trio Brings Containerization, LTE RAN to DOCSIS
Alison Diana, Editor, Broadband World News, 11/15/2019
Telecom Infra Project (TIP) members Altran, Benetel and Phluido co-created a ...
BBWN Bites: UK's Labour Party Wants Socialist-Style Broadband for All
Alison Diana, Editor, Broadband World News, 11/15/2019
Also today, UK's Labour Party adds broadband to communist manifesto, Google's ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Dish Network last week announced it hired Marc Rouanne (of Nokia) and Stephen Bye (of Sprint) to build and sell its planned 5G network. Both executives spoke with ...
As the so-called "streaming wars" heat up with last week's debut of Apple TV+ and the coming launches of Disney+, HBO Max and NBCU's Peacock, there's a widely held ...
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