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Key developments related to customer experience management (CEM) support systems and deployments.
By Mitch Wagner, Executive Editor, Light Reading, 7/9/2019
The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation.
By Phil Harvey, US Bureau Chief, 7/9/2019
US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels.
By Phil Harvey, US Bureau Chief, 6/25/2019
Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government.
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By Richard Piasentin, Chief Marketing and Chief Strategy Officer, Accedian, 6/21/2019
Telecom operators need to take control of the customer experience to really benefit from 5G.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 6/4/2019
US operator is moving toward a more proactive and predictive operational model as it uses AI tools to extract greater value from its data, but there are hurdles to overcome.
By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019
Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster.
By Ray Le Maistre, Editor-in-Chief, 5/15/2019
DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera.
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By Stephen Lawson, 5/10/2019
The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict.
By Ray Le Maistre, Editor-in-Chief, 5/5/2019
LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category.
By Paul Rainford, Assistant Editor, Europe, 4/9/2019
Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 4/1/2019
Blitzz CEO Rama Sreenivasan explains how his startup uses AI and augmented reality to help cable technicians resolve customer service problems in the field.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/29/2019
Broadband Success Partners' David Strauss shares highlights of his firm's fresh research about the cable industry's growing forays into network automation.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/25/2019
Consumers are increasingly seeking simple, easily searchable and personalized viewing experiences anywhere, everywhere and all in one place.
Newsfeed - industry press releases, curated by our editors
Security Now
Skylight Says Cylance Can Be Bypassed; Cylance Says, 'Not So Fast, There!'
Larry Loeb, Author, 7/23/2019
Skylight's findings certainly gained attention, but at what cost to the company's ...
Bluetooth Devices Leaking Tracking Data
Larry Loeb, Author, 7/19/2019
Researchers from Boston University found that the current version of Bluetooth ...
Broadband World News
Rogers Aims to Ignite Broadband Growth
Alan Breznick, Cable/Video Practice Leader, Light Reading, 7/23/2019
Big Canadian cableco still sees ample room for broadband growth as it prepares to ...
BBWN Bites: CenturyLink Digs Today's Fiber
Alison Diana, Editor, Broadband World News, 7/23/2019
CenturyLink is expanding on its legacy of fiber, using new cable technologies ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Keeping up with data storage -- and keeping data safe -- is a more complex undertaking for companies now that most of their data is being processed in multicloud ...
Anytime a new CEO takes charge, there are always questions as to whether he or she will implement a new strategic direction. In the case of Boingo, incoming CEO Mike ...
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