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Key developments related to customer experience management (CEM) support systems and deployments.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 9/4/2019
The term 'telco cloud' is used often, but it can mean different things to different people.
By Phil Harvey, US Bureau Chief, 8/22/2019
Jio's competitive market, fast growth and expanding customer base present some interesting machine learning and analytics challenges for Guavus, its newly announced analytics partner.
By Mike Dano, Editorial Director, 5G & Mobile Strategies, 8/21/2019
T-Mobile acknowledged that it recently resolved an issue affecting its video-throttling practice, a situation that arises amid a renewed debate around wireless operators' network-management efforts.
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By Phil Harvey, US Bureau Chief, 8/16/2019
It's going to take some televisionary moves for pay-TV providers and big studio owners like AT&T to sort out what consumers want, how to package it and what to call it.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/7/2019
For any operator, revamping an entire business support system (BSS) architecture in just six months and cutting IT opex by 80% as a result is a notable achievement.
By Phil Harvey, US Bureau Chief, 7/30/2019
Light Reading's Kelsey Ziser discusses the world of SD-WAN, why there are so many vendors and whether enterprise 'white glove' services are handled by butlers.
By Mitch Wagner, Executive Editor, Light Reading, 7/9/2019
The latest release of the Open Network Automation Platform (ONAP) sports enhancements designed to get the software up and running faster, so carriers can get on with sexy innovation.
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By Phil Harvey, US Bureau Chief, 7/9/2019
US Ignite's Mari Silbey provides commentary on a few topics related to smart cities, including how research universities are helping cities slice up IoT and sensor data into bite-sized morsels.
By Phil Harvey, US Bureau Chief, 6/25/2019
Security firm reveals an ongoing global attack against telecommunications providers that has been active since at least 2017 and involves a group believed to be working on behalf of the Chinese government.
By Richard Piasentin, Chief Marketing and Chief Strategy Officer, Accedian, 6/21/2019
Telecom operators need to take control of the customer experience to really benefit from 5G.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 6/4/2019
US operator is moving toward a more proactive and predictive operational model as it uses AI tools to extract greater value from its data, but there are hurdles to overcome.
By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019
Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster.
By Ray Le Maistre, Editor-in-Chief, 5/15/2019
DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera.
Newsfeed - industry press releases, curated by our editors
Security Now
LastPass Extensions for Chrome & Opera Can Leak Passwords
Larry Loeb, Author, 9/20/2019
A history of password-stealing potential vulnerabilities has LastPass users worried.
How Human-Centered Security Can Strengthen Your Organizations
Steve Durbin, Managing Director, Information Security Forum, 9/19/2019
Humans are often regarded as the 'weakest link' in information security. However, ...
Broadband World News
BBWN Bites: Huawei Fights to Stay on FCC Funding List
Alison Diana, Editor, Broadband World News, 9/20/2019
Also, Ikea builds its own new smart-home biz, euNetworks deploys in Milan and ...
Telemedicine Saves Almost $4K Per Diabetic, CoBank Tells FCC
Alison Diana, Editor, Broadband World News, 9/19/2019
Broadband-infrastructure financial firm CoBank found rural Type II diabetes ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Ciena CEO Gary Smith is trying not to sound excited.
As CEO of Orange Silicon Valley, Mireille Helou's mission is to bring Californian innovation back home, and raise awareness of Orange in the States.
Partner Perspectives - content from our sponsors
Edge Computing, the Next Great IT Revolution
By Rajesh Gadiyar, Vice President & CTO, Network & Custom Logic Group, Intel Corp
Innovations in Home Media Terminals for the Upcoming 5G Era
By Tang Wei, Vice President, ZTE Corporation
All Partner Perspectives
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