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Key developments related to customer experience management (CEM) support systems and deployments.
By Phil Harvey, US News Editor, 9/21/2018
Glenn Lurie, CEO of software platform provider Synchronoss Technologies, has his work cut out for him. He's helping carriers navigate several possible growth opportunities, like IoT, messaging and personal cloud services. Check out this interview where Lurie discusses the company's newest partnership with AT&T and new proof-of-concept with a blockchain-based mobile payments service.
By Paul Rainford, Assistant Editor, Europe, 9/14/2018
Also in today's EMEA regional roundup: Deutsche Telekom goes big in Bavaria; new MVNO targets hearing-loss sufferers; why telco customer experience (often) sucks.
By Carol Wilson, Editor-at-large, 9/14/2018
New initiative at test system specialist aims at making company more of strategic partner, while promising to make 5G rollouts more cost-effective and faster.
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By Ray Le Maistre, Editor-in-Chief, 9/3/2018
At the Operations Transformation Forum 2018, operators and industry experts explained how the shift to digital platforms and new operations processes are essential for 5G.
By Carol Wilson, Editor-at-large, 8/24/2018
New head of carrier's virtualization strategy is focused on making services more readily available at whatever edge they best fit.
By Jeff Baumgartner, Senior Editor, Light Reading, 8/23/2018
Says stitching Vewd OS to devices running the Android TV Operator Tier platform enables service providers to personalize and customize the UI and pre-load apps from outside the Google Play universe.
By Jeff Baumgartner, Senior Editor, Light Reading, 8/15/2018
New 'Team of Experts' program hints at one way T-Mobile will try to set its new OTT TV apart from the crowd.
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By Dan Jones, Mobile Editor, 8/15/2018
T-Mobile is trying to put a human voice to customer care with new 'Teams of Experts' for subscribers.
By James Crawshaw, Senior Analyst – Service Provider IT and Automation, Heavy Reading, 8/8/2018
With the use of microservices and AI, AT&T is looking to speed up and change the processes that will ultimately help it transform its network operations and become more efficient.
By Carol Wilson, Editor-at-large, 8/2/2018
Veteran test and measurement firm seeks more strategic role in service assurance, 5G rollouts and cybersecurity.
By Carol Wilson, Editor-at-large, 7/24/2018
Service assurance software company to provide continuous network data and analytics for smarter IBM analytics to CSPs.
By Carol Wilson, Editor-at-large, 7/12/2018
In second of a two-part series, Jennifer Artley, president of BT Americas, says her company is engaged with customers in significantly different ways as it brings cloud-based UC and SD-WAN to market.
By Carol Wilson, Editor-at-large, 6/20/2018
The short answer is 'no' but they can make the customer service process less painful.
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Security Now
Cloudflare Looks to Take the Pain Out of DNSSEC Protocol Adoption
Larry Loeb, Author, 9/21/2018
Uptake of the newer DNSSEC protocol has been slow, but a new tool from Cloudflare ...
Xbash Malware: Dangerous Mix of Threats
Jeffrey Burt, Editor & Journalist, 9/21/2018
The Xbash malware includes ransomware and cryptomining functions as well as ...
Broadband World News
In-Home Broadband Is Key Selling Point in T-Mobile/Sprint Deal
Jeff Baumgartner, Senior Editor, Light Reading, 9/21/2018
Companies claim that the 5G network resulting from the proposed merger will ...
As Remote PHY Nears, No Time to Spare
Jim Walsh, Marketing Manager, Viavi Solutions, 9/20/2018
As MSOs add networking equipment to support the growing number of node counts, ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Glenn Lurie, CEO of software platform provider Synchronoss Technologies, has his work cut out for him. He's helping carriers navigate several possible growth opportunities, like IoT, messaging and personal cloud services. Check out this interview where Lurie discusses the company's newest partnership with AT&T and new proof-of-concept with a blockchain-based mobile payments service.
Eric Hutchinson is a long-time Spirent executive who worked his way up through the financial ranks to be chief financial officer before assuming the CEO position in ...
Partner Perspectives - content from our sponsors
One Size Doesn't Fit All – Another Look at Automation for 5G
By Stawan Kadepurkar, Business Head & EVP, Hi-Tech, L&T Technology Services
Prepare Now for the 5G Monetization Opportunity
By Yathish Nagavalli, Chief Enterprise Architect, Huawei Software
Huawei Mobile Money: Improving Lives and Accelerating Economic Growth
By Ian Martin Ravenscroft, Vice President of BSS Solutions, Huawei
Dealer Agent Cloud – Empower Your Dealer & Agent to Excel
By Natalie Dorothy Scopelitis, Director of Digital Transformation, Huawei Software
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