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Key developments related to customer experience management (CEM) support systems and deployments.
By Mitch Wagner, Executive Editor, Light Reading, 5/21/2019
Sprint is using a 'low code' development platform to streamline business processes, including getting wireline customers online faster.
By Ray Le Maistre, Editor-in-Chief, 5/15/2019
DT's CIO doesn't dig 'transformation,' Enghouse keeps its toes warm and the TM Forum snacks on Danish… plus more from the Riviera.
By Stephen Lawson, 5/10/2019
The move to 5G will also disrupt carriers' timing systems as 5G's timing and clock synchronization requirements are much more strict.
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By Ray Le Maistre, Editor-in-Chief, 5/5/2019
LotusFlare, MATRIXX Software, MYCOM OSI, Netcracker Technology, Openet and Synchronoss Technologies are the six shortlisted companies in this category.
By Paul Rainford, Assistant Editor, Europe, 4/9/2019
Also in today's EMEA regional roundup: Telekom Srbija and Ericsson virtualize the core; Cisco scores in Italy and France; Vodafone Egypt goes with Red Hat for cloud-based customer service upgrade; Three UK calls on Callsign for fraud prevention.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 4/1/2019
Blitzz CEO Rama Sreenivasan explains how his startup uses AI and augmented reality to help cable technicians resolve customer service problems in the field.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/29/2019
Broadband Success Partners' David Strauss shares highlights of his firm's fresh research about the cable industry's growing forays into network automation.
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By Alan Breznick, Cable/Video Practice Leader, Light Reading, 3/25/2019
Consumers are increasingly seeking simple, easily searchable and personalized viewing experiences anywhere, everywhere and all in one place.
By Phil Harvey, US Bureau Chief, 3/12/2019
As 5G and foldable phones come to market, browsing online and then trying stuff out in a store might become an even more critical way to buy new technology. Deloitte Consulting's Julie Miller and Verizon's John Walker explain why.
By Ray Le Maistre, Editor-in-Chief, 3/5/2019
The big noise in Barcelona was, of course, anything and everything to do with 5G, but in the background there were signs that some companies are embracing the potential of the public cloud as they determine their next-generation technology and services strategies.
By Phil Harvey, US Bureau Chief, 3/1/2019
The Light Reading podcast, in video form, from the InterDigital booth at MWC19 in Barcelona. Phil 'Captain Jetlag' Harvey and Ray Le Maistre discuss telco business models and how the industry is changing, even without ubiquitous 5G.
By Ken Wieland, contributing editor, 2/26/2019
Vivo's push on AI-powered customer management platform gains traction.
By Phil Harvey, US Bureau Chief, 2/7/2019
T-Mobile is giving its customers a free taco every week. Should it also give them a roll of toilet paper? Also, and completely unrelated, what if Huawei does invent a must-have device for 5G networks – and we can't buy it in the US?
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Security Now
Suppliers Cut Off Huawei
Larry Loeb, Author, 5/22/2019
If Android is to 'fork' following Huawei's isolation, the enterprise needs to ...
Does 'Client Hints' Leave Fingerprints?
Larry Loeb, Author, 5/21/2019
New web standard allows third-party services to obtain in-depth details about ...
Broadband World News
BBWN Bites: ARM & BT Guard Against Huawei Ban
Alison Diana, Editor, Broadband World News, 5/22/2019
British heavyweights ARM and BT opt to shut out Huawei: BT will not include the ...
Broadband Forum Opens Connected Home to Standards
Alison Diana, Editor, Broadband World News, 5/21/2019
Organization extends popular TR-069 standard for use in smart homes, looking to ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
CxO Spotlight - Executive Interviews
Google continues to make progress with its Android TV Operator tier, with a reported 140 service providers on board worldwide. Now it appears that Google's success in ...
Zone TV, a provider of digital, niche-oriented programming, is branching out.
Partner Perspectives - content from our sponsors
Transform Beyond Borders to Lead the Innovation
By Ben Zhou, CEO, Whale Cloud
Reject Limits. Build the Future.
By David Wang, Huawei
China Telecom & Huawei Jointly Complete the World's First End-to-End 5G SA Voice & Video Call
By Jay Liu, Senior Marketing Manager, Cloud Core Product Line, Huawei Technologies
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